General terms and conditions
Please note that this translation is a service. Only the original German version of the general terms and conditions shall be deemed to be the legally binding text of the contract.
General Terms and Conditions between the Camping Site Birkensee, owner Sven Meißner (hereinafter referred to as the Camping Site) and the Camping Guests
1. conclusion of the contract
Reservations can be made in writing, by e-mail or by using the contact form.
By making a reservation, the campsite guest offers to conclude a camping contract with the campsite. The camping contract shall be concluded upon acceptance of the reservation in the form of a booking confirmation by the campsite.
There is no entitlement to a specific pitch and/or pitch number.
The prices to be paid by the campsite guest result from the annually updated price lists of the campsite. The guest must inform himself/herself about the prices valid for the services offered during the registration period.
3. terms of payment/advance payment
Payment of the total price shall be made on arrival. In the case of longer stays, payment on the day of departure is possible by prior arrangement. The amount is to be paid on site in cash or by EC card.
The campsite reserves the right to charge an advance payment of 50% of the payable amount with the booking confirmation. The amount is to be paid within 10 working days after receipt of the booking confirmation into the account of the campsite operator at the bank indicated.
4. arrival and departure
The pitch is available to the campsite guest from 15:00 on the day of arrival. Arrival after 20:00 hrs can be made possible after appropriate notification.
On request, the campsite guest will be given a barrier chip on arrival against a deposit, which is only valid for the registered vehicle. On the day of departure, the pitch must be left by 11:30 a.m. in the same condition in which it was found on arrival. If the deadline is exceeded, a further fee may be charged. The barrier chip must be returned on departure at the latest.
The campsite may only be used by the registered number of persons. Visitors must be registered before entering the campsite. The pitch may only be occupied by one camping equipment (1 tent or 1 caravan incl. car or 1 motorhome). Additional camping equipment and vehicles require the approval of the reception and must be registered.
The local site regulations apply to the campers and the persons registered by them. These are displayed at the reception, published on the internet and can be sent to you on request.
Any complaints regarding the pitch must be reported to the campsite administration by the campsite guest on the day of the inspection, but no later than the following day, and the campsite administration must be given a reasonable period of time to rectify the defect.
The guest and the persons accompanying him/her undertake to treat the pitch as well as the buildings, facilities, inventory etc. of the campsite with care. Damage caused during the stay by the guest himself or his accompanying persons shall be compensated in accordance with the statutory provisions.
Claims for damages by the campsite guest or his accompanying persons are excluded. Excluded from this are damages from injury to life, body or health, which are based on an intentional or negligent breach of duty by the campsite or on an intentional or negligent breach of duty by a legal representative or vicarious agent, as well as other damages, which are based on an intentional or grossly negligent breach of duty by the campsite or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent.
8. rebooking and withdrawal
Rebookings are possible in principle without a legally binding claim on the part of the campsite guest. They shall become effective upon written confirmation by the campsite.
The campsite guest may withdraw from the contract at any time before the start of the journey. The declaration of withdrawal must be made in writing.
If the camper withdraws from the contract for reasons beyond the campsite's control (e.g. illness, other appointments of the camper, etc.), the campsite shall lose its right to payment of the amount stated in the price list. However, the campsite guest shall be obliged to pay compensation to the amount of the damage to be expected according to the usual course of events.
This compensation is not due if the cancellation is made up to five days before the day of arrival. From the fifth day onwards, compensation amounting to 50% of the total amount is payable.
In the event of a cancellation on the day of arrival or a no-show without cancellation notice, compensation of 80 % of the total amount is payable.
If the arrival is delayed or shortened or if the camper leaves early, this regulation applies accordingly to the respective unused days according to the price list depending on the time of the declaration.
The campsite guest is allowed to prove that no damage was incurred or that the damage was significantly lower than the flat rate.
In the event of non-use of the pitch by the camper without agreement with the campsite, the camper shall have the option of making other efforts to rent the pitch. The campers waive their rights towards the campsite if they do not notify the campsite in writing by 11.30 a.m. on the day following their arrival.
If the contract cannot be carried out for reasons beyond the control of the camper (e.g. force majeure, official orders, etc.), the camper shall not be required to pay any compensation.
9. other agreements
Information given by telephone, subsidiary agreements and other assurances of any kind must be confirmed in writing to be valid. In all other respects, the statutory provisions shall apply.